No and yes.
We all know it is people who can deliver business results, so then the question becomes does eLearning empower individuals to deliver business results? Again, the answer is no and yes.
No, not all eLearning is created equal as we all know. Some eLearning is just simply informational and that is fine if that is its purpose (e.g. a vacation policy). But if the purpose of the eLearning investment is to add value then it must provide an interactive learning experience with knowledge that is relevant and meaningful to my job. But wait there is more! If the individual then uses this knowledge in his or her job then we could say that we have a chance at proving that our eLearning investment can deliver business results. And, the opposite is true, if the individual does not use the knowledge provided then we can’t say we have a direct impact on business results.
So does your eLearning end when it ends or does it impact individuals’ behavior? How do you know they actually used it or even committed to using the knowledge you provided? If you know the answers to these questions you already know you are delivering business results with your eLearning investments.