As co-founder, COO, and Director of Client Services, Claudia oversees all of our development teams during the project lifecycle to ensure full client satisfaction. She has over 20+ years of experience managing complex knowledge transfer projects spanning multiple SMEs, countries and languages. Her customer-centric approach and attention to detail make her a natural at surpassing client expectations and ensuring the process is smooth and trouble-free. Claudia has multiple certifications in Instructional Design, Web-based Training, Project Management, and eLearning design. She graduated Magna Cum Laude from Barnard College and holds a Master’s Degree in Journalism from Columbia University.

Michael’s passion for helping organizations and individuals achieve new levels of human performance led him to co-found Facilitador in 2001. He has 26+ years of experience bringing strategic value to the operations, human resources, and training and development departments he works for across multiple industries and cultures. As of today his solutions have touched well over one million people in more than one hundred countries. Michael holds a Doctorate and a Master’s Degree in Education with a focus on Workplace Learning from the University of Pennsylvania (Wharton / Graduate School of Education) where his research focused on why people learn and don’t apply.