Most mid-level supervisors in a "coaching" role have very limited knowledge of how to develop people, and little to no knowledge at all around how to facilitate behavior modification.

Employers typically perpetuate this problem by promoting top performing individual contributors into leadership roles. The reality however is that most people are not innately skilled at developing others, and simply being a top performer does not mean they will be able to effectively transfer knowledge, motivate and reinforce others. As a result, most coaching sessions are more like quick feedback sessions that focus on what the person needs to "fix."

We take a developmental approach to coaching - teaching a proven 6-step process that focuses on how to build enthusiasm and energy through modeling and praise, how to encourage people along a career path, and how to pinpoint and improve opportunity areas. The result is an amazing emergence of individual growth that substantially impacts organizational productivity.

We can help you build a better coaching process and sustainably improve the developmental abilities of your coaches based on our expertise with human development and behavior modification:

• We can review and provide input on ways to improve your current coaching structure, roles, responsibilities, goals, rewards and disciplinary processes.
• We teach your coaches a developmental approach to developing people and modifying behavior, focusing on the essential communication skills of each coach and drawing on motivation and reinforcement theories as the foundation for modifying behavior.
• We will help you develop positive processes for correcting issues and tracking progress against action plans - making sure the coaching & development forms and conversations mirror the behaviors being taught and evaluated through training and monitoring.

Content can be delivered via synchronous live or virtual classroom, asynchronous e-Learning, or as a blended approach.